How Does The System Work?
Indian Hills General Improvement District's water system is a municipally owner water system serving approximately 5,627 residents through 1,791 residential and 74 commercial water service connections. The District has 1.6 million gallons (MG) of storage supplied by five storage tanks to adequately provide for peak water demand and fire storage. In the event of an emergency, the District is also interconnected through a metered inter-tie with Douglas County's North Valley Water System, which can bring an additional 2 MG of water storage on line if needed.
Our water is primarily supplied through a recently constructed 18 inch water main from the Town of Minden. For information about the water quality for the water supplied to us, please visit www.townofminden.com and click on the water quality report or you can contact the Town of Minden at (775) 782-5976.
In addition to the Minden water, the District is keeping in service, as needed, three wells with good quality water that can each produce approximately 100 gallons per minute (gpm). Indian Hills Sunridge Booster Station Reconstruction: After being in service for many years it came to the attention of the Indian Hills Water Operators that the Sunridge Booster Station (which services water to the North Sunridge Park and the homes above the park) was in need of replacement due to severely corroding pipes and pumps that had reached the end of their useful life. The new booster station is up and running and includes a large pump to provide fire flows and will provide operational flexibility during normal water usage.
We often receive calls from residents asking to have their water turned off for various reasons. As it is the District’s responsibility to take care of this issue, this is exactly how we would like to handle this request. If a problem develops while turning off/on the water, our operators have the tools to minimize potential larger issues. The problem we are experiencing is residents taking it upon themselves to use the meter as a shutoff for their homes. If a break or leak should arise while turning off/on the meter, it could lead to having to shut down the entire street to repair the meter, with all of the costs associated with the repair being charged back to the resident. Therefore, we ask that you please not try to do this by yourselves. The meters out by the street are the property of the District, not the home owner. In the District's Water Service Policy under section 7, it states that "no person shall uncover, make any connection with or open into, use, alter, or disturb any public water facility or property. When it is evident that someone has tampered with a water meter, register or meter pit a $250.00 fine will be implemented." If you have a need to shut off the water, but want to do it yourself, then you need to locate your water shut-off at your house. This should be located right next to your house and usually on the same side of the house as the meter that’s located at the street. Depending on the age of your home, a shut-off valve would have been installed by code at the time of construction. Our operators are willing to come out and assist our residents in locating the general area of the shut-off valve, but they are not allowed to perform any work for liability reasons. Should you need to have one of these shut-off valves installed, you should contact a plumber. This method of shutting off your water is much more efficient in an emergency, and you don’t run the risk of possible damage to the meter and a possible street shut down.
The most reliable way to determine where your house valve would most likely be, is to go under the house and see where the water line comes up from the foundation. The value would most likely be on the other side of the foundation outside the house. The valve box or operating rod may just be covered with dirt. Having a house shut off that works, and is accessible, will allow homeowners to be able to shut off their water quickly in the event of a plumbing leak. District personnel if called after hours could take as long as an hour, depending on weather and road conditions, to reach their house to shut off the water. The subsequent property damage could easily exceed the cost of hiring a plumber to install or repair the homeowners house shut off valve.
At the July 17, 2013 Board meeting the Indian Hills GID Board of Trustees adopted to amend the Water Service Policy to implement service charges and a fine for tampering with a water meter, register or pit that would take effect when, a) a homeowner calls requesting the District to come out during business hours and it is determined to be due to the homeowners negligence or it is proved to be a nuisance a $30.00 charge should be implemented, b) any afterhours call that proves to be the responsibility of the homeowner and not that of the Indian Hills General Improvement District a $60.00 charge should be implemented or c) when it is evident that someone has tampered with a meter, register or meter pit which is the property of the District a $250.00 fine will be implemented.
Water & Sewer Rate Schedule
- Sign Up Fee (New Accounts Only): $15.00
- Sewer Rate (Monthly): Flat $41.72
Water Rate (Monthly)
Basic Service Fee
|Meter Size||Monthly Rate|
Water Usage Rates
|$1.95||per 1,000 gal up to 10,000 gal|
|$2.30||per 1,000 gal used over 10,000 gal|
|$1.00||Storm Water Management Fee included in monthly bill|
Residential Water & Sewer Connection Fee
- For Commercial Connection Fees, visit our Policies page and select Commercial Sewer Service Policy and Commercial Water Service Policy.
- To set up a new water and sewer account, please select the appropriate form listed below or contact the main office at (775) 267-2805.
- Questions regarding billing or status on your current account, please contact the main office at (775) 267-2805.
- For your convenience, a payment drop box is located directly in front of the main office.
Water FormsWater Service PolicyWill Serve PolicyAnnexation Policy